Privacy Policy for Waiiho
Our Commitment to Your Privacy
At Waiiho (operated by TW HOME LIMITED), we are highly committed to protecting the privacy and security of our visitors and customers. This Privacy Policy discloses how we collect, use, process, and manage your personal data when you visit waiiho.co.uk. We implement a variety of security measures, including secure servers and encrypted payment gateways, to maintain the safety of your personal information when you place an order or enter your details.
1. Types of Information We Collect and How We Collect It
We collect information in two primary ways:
Information you voluntarily provide to us:
Account and Order Details: When you make a purchase, create an account, or contact us, we collect your name, billing and shipping address, email address, phone number, and payment information (processed securely via our payment providers).
Communications: Any information you provide when you email our support team at tw88@waiiho.co.uk.
Information we collect automatically:
Technical & Usage Data: When you browse our store, we automatically receive your computer’s internet protocol (IP) address, browser type, and operating system. We also collect data on how you interact with our website using cookies and similar tracking technologies.
2. Why We Collect This Information
We collect your personal and non-personal information for the following purposes:
To process, fulfill, and deliver your orders for plumbing and sanitary ware products.
To provide ongoing customer assistance and technical support.
To send you order confirmations, shipping updates, and service-related notices.
To comply with any applicable laws and regulations (such as keeping financial records for tax purposes).
To improve our website functionality, products, and overall customer experience based on user behavior and analytics.
3. Sharing Information with Third Parties
We respect your privacy and do not sell your data. We only share your information with trusted third parties necessary to operate our business:
Service Providers: Website hosting platforms (e.g., Wix), payment processors (to securely handle your transaction), and email service providers.
Logistics and Delivery: Courier companies who require your name, address, and phone number to deliver your Waiiho products.
Legal Requirements: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4. Exercising Your Rights
Depending on your location (such as the UK and the EU), you have specific rights regarding your personal data. You have the right to:
Access the personal data we hold about you.
Request corrections to any inaccurate or incomplete data.
Request deletion of your data (the "right to be forgotten").
Withdraw consent for marketing communications at any time by clicking "unsubscribe" in our emails.
To exercise any of these rights, or to request a copy of the data we hold on you, please contact us at tw88@waiiho.co.uk.
5. Minors' Data Collection
Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete the data from our servers.
6. Updates to This Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
7. Contact Us
If you would like to access, correct, amend, or delete any personal information we have about you, or if you simply want more information, contact us at:
Email: tw88@waiiho.co.uk