Refund and Return Policy

Return and Refund Policy

Thank you for shopping at WaiiHO.

If you are not entirely satisfied with your purchase, we are here to help. Our policy is designed to be fair and transparent for all our customers.

Returns

Timeframe: You have 14 calendar days to return an item from the date you received it.

Condition: To be eligible for a return, your item must be unused and in the same condition that you received it.

Packaging: Your item must be in the original packaging.

Proof of Purchase: Your item needs to have the receipt or proof of purchase (such as an order number or confirmation email).

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Non-Returnable Items

Certain types of items cannot be returned. These include:

Custom-made or personalized products.

Perishable goods (e.g., food, flowers).

Intimate, sanitary, or hazardous materials.

Gift cards or downloadable software products.

Sale or clearance items (if marked as final sale).

Refunds

Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Approval: If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically [5-10] business days).

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, please contact us at tw88@waiiho.co.uk and send your item to our return address.

Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Deductions: If you receive a refund, the cost of return shipping will be deducted from your refund (if we provided the return label).

Damaged/Incorrect Items: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

Contact Us

If you have any questions on how to return your item to us, please contact us:

Email: tw88@waiiho.co.uk