Waiiho Terms & Conditions

Last Updated: April 15, 2026

Welcome to Waiiho (waiiho.co.uk). These Terms & Conditions (“Terms”) govern your use of our website and the purchase of our plumbing, drainage, and sanitary ware products. This website is owned and operated by TW HOME LIMITED (trading as Waiiho).

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the website or use any of our services.

1. Who Can Use Our Website

To use our website and purchase our products, you must be at least 18 years of age and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website or purchase our products if doing so is prohibited in your country or under any applicable law or regulation applicable to you.

2. Commercial Terms and Order Acceptance

When buying an item, you agree that:

You are responsible for reading the full item listing and specifications before making a commitment to buy it.

You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the checkout payment process.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

3. Pricing and Payment Methods

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

All prices are inclusive of VAT where applicable.

Delivery costs will be charged in addition and clearly displayed during the checkout process.

We accept standard payment methods as displayed at checkout (e.g., major credit/debit cards, PayPal). You must provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Right to Change or Withdraw Offerings

We may, without prior notice, change the products or services we offer; stop providing the products, services, or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to our products or services without notice and liability for any reason, or for no reason.

5. Warranties and Product Liability

We warrant that the products purchased from Waiiho will be of satisfactory quality, fit for their intended purpose, and match the descriptions provided on our website, in accordance with your statutory rights under the UK Consumer Rights Act 2015.

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Any manufacturer guarantees provided with our plumbing and sanitary products are in addition to, and do not affect, your statutory rights as a consumer.

Instructions and specifications provided with the products must be strictly followed. We are not liable for damages caused by improper installation, misuse, or failure to follow maintenance instructions.

6. Intellectual Property, Copyrights, and Logos

The website and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music are the exclusive property of TW HOME LIMITED. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, or create derivative works thereof.

7. Right to Suspend or Cancel User Accounts

We may permanently or temporarily terminate or suspend your access to the website or your customer account without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may request the deletion of your account at any time by contacting customer support.

8. Limitation of Liability

To the maximum extent permitted by applicable law, TW HOME LIMITED assumes no liability or responsibility for any:

Errors, mistakes, or inaccuracies of content.

Personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our products, where such damage was not caused by our negligence or breach of contract.

Any unauthorized access to or use of our secure servers and/or any personal information stored therein.

9. Governing Law and Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England and Wales. Any such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by, a court of competent jurisdiction located in London, United Kingdom.

10. Contact Information

If you have any questions, concerns, or legal inquiries regarding these Terms, please contact us at:

Email: tw88@waiiho.co.uk