Waiiho Shipping Policy
Thank you for visiting and shopping at Waiiho (waiiho.co.uk). The following are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within [2 to 3] business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options within the United Kingdom:
Standard Delivery: Free — Estimated delivery time: 3-5 business days.
Heavy/Bulky Items (Sanitary Ware): £15.00 — Estimated delivery time: 7-11 business days. (Note: Specialized courier services may be required for large plumbing fixtures).
Delivery delays can occasionally occur due to unforeseen circumstances with our courier partners.
3. International Shipping
Currently, we [do / do not] ship outside the United Kingdom.
[If you do ship internationally, include this section:] For international orders, shipping rates and delivery estimates will be calculated at checkout based on your location. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Waiiho is not responsible for these charges if they are applied; they are your responsibility as the customer.
4. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically become active within 24 hours.
5. Service Interruptions and Potential Delays
While we strive to ensure timely delivery of all orders, Waiiho is not liable for shipping delays caused by factors outside of our control. This includes, but is not limited to: severe weather conditions, natural disasters, courier strikes, or peak holiday shipping congestion.
6. Damages and Lost Packages
Waiiho is committed to ensuring your products arrive safely. If your plumbing or sanitary ware products arrive damaged, please save all packaging materials and damaged goods, and contact us immediately at tw88@waiiho.co.uk so we can file a claim with the shipment carrier and arrange a replacement.
If your tracking information shows that your package was delivered but you have not received it, please contact us within7 days so we can investigate the issue with the courier.
7. Contact Us
If you have any further questions regarding our shipping processes or need assistance with an existing order, please reach out to us:
Email: tw88@waiiho.co.uk